Recruiting for Services & Payments Team

Tain wants you!

Tain are seeking to expand our Service & Payments Team. Operating from the Malta offices, the Tain Payments Team provides Support, Payments and Risk & Fraud Services for a number of Tain clients. We’re looking for an energetic person to join us as part of this fast-paced industry.

Job Description

  • Processing of Daily Payments including PSP and Bank Withdrawals whilst maintaining data entry accuracy at all times.
  • Answering e-mail and telephone enquiries from our clients related to Tain services including 1st Line Support, 2nd Line Support and Payments and Fraud related issues.
  • Ensure our clients are kept informed and up to date with the company policies and procedures.
  • Liaise with the other operational areas of the company as required to ensure our client’s expectancies are met.
  • Perform Tain platform demonstrations to prospective clients and provide training sessions to new and existing clients.
  • Provide support and training to other team members as needed.
  • Represent the company assuring that an excellent rapport is established and maintained with our clients.
  • Assist with the investigation of security threatening issues, concerning our systems and platforms as well as responding and acting upon client concerns in this area.
  • Carefully follow compliance and KYC procedures.
  • Keep up to date with the entire Tain products offer and maintain a high level of knowledge about our in-house software and third party tools alike.
  • Work to prevent Licensee losses due to fraud and should fraud be identified apply procedures and effectively use the available tools to tackle and reduce costs.
  • Analyse fraud cases in order to identify patterns and malicious behaviours and suggest suitable operational enhancements based on the findings.

Ideal candidate will have

  • Background history in iGaming including Casino, Sportsbook and Poker.
  • Experience in Online Payments processing and Fraud prevention related to Online gaming.
  • Analytical thinker with strong numerical skills.
  • Effective oral, written, presentation and interpersonal communication skills and the ability
  • to work well independently as well as part of a team.
  • Advanced MS Office Skills especially in Excel reporting.
  • Excellent data entry accuracy and attention to detail.
  • Experience with third party affiliate systems such as NetRefer, Income Access, etc, considered an asset.

To Apply

If this sounds interesting to you, send your CV to jobs@tain.com.

About Tain

Tain has been around since the beginning of eGaming providing sportsbook, poker and casino software and more to the online gaming market. We are a technology driven company that have developed platforms and eGaming solutions since 1999, providing solutions to everyone from the smallest start-ups to the giants of online gaming.