Recruiting a Helpdesk Agent

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Tain is seeking to expand our Services Team.  Operating from the Malta offices, the Tain Services Team provides 1st and 2nd Line Support, Payments and Risk & Fraud Services, Bonus/Campaign setup and monitoring for a number of Tain clients. We are looking for an energetic person to join us as part of this fast moving company in a fast paced industry.

The responsibilities include but are not limited to

  • Handle customer communication in relation to incidents, service requests, roll-out of new features or other related matters in a timely and professional manner.
  • Pro-actively come up with solutions to customer problems.
  • Perform identity checks, and actively monitor player activity to identify and stop any possible fraudulent activity.
  • Monitor and process payments, and ensure the continuity of payment services provided to the customers.
  • Schedule and perform TAIN platform demonstrations to prospective clients and provide training sessions to newly signed clients as well as for existing clients.
  • Liaise with other departments and 3rd party providers in order to tackle incidents, support requests as well as new product and integration requests.
  • Liaise and assist other departments with day to day tasks, reporting and the set up of new clients.
  • Actively assist the Account Management team with any tasks required.
  • Keep up to date with all Tain products on offer and maintain a high level of knowledge about our in-house software and third party tools alike.
  • Be prepared to take on additional ad-hoc responsibilities as required.

Requirements and Competences:

  • Two years working experience in a similar position in the iGaming industry.
  • Knowledge of anti-money laundering practices.
  • Able to identify online poker fraudulent activity and casino/sportbook bonus abuse.
  • Able to conduct, in person or online, training and demonstrations to prospective new clients.
  • Professional customer care skills.
  • Fluency in English, both spoken and written. Fluency in other languages is a bonus.
  • Highly organised character, pro-active, self-motivated, able to work on own initiative and eager to learn.
  • Working knowledge of Microsoft Excel and other MS Office applications.
  • Excellent data entry accuracy and attention to detail.
  • Be willing to work on-call on a rota basis.
  • Experience with checking relevant logs/information (knowledge of basic Linux commands) is a plus.

To Apply

If this sounds interesting to you, send your CV to jobs@tain.com.

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