Recruiting a Helpdesk Agent

Tain is seeking to expand our Services Team. Operating from the Malta offices, the Tain Services Team provides 1st and 2nd Line Support, Payments and Risk & Fraud Services, Bonus/Campaign setup and monitoring for a number of Tain clients. We are looking for an energetic person to join us as part of this fast moving company in a fast paced industry.

The responsibilities include but are not limited to

Handle customer communication in relation to incidents, service requests, roll-out of new features or other related matters in a timely and professional manner.
Pro-actively come up with solutions to customer problems.
Perform identity checks, and actively monitor player activity to identify and stop any possible fraudulent activity.
Monitor and process payments, and ensure the continuity of payment services provided to the customers.
Schedule and perform TAIN platform demonstrations to prospective clients and provide training sessions to newly signed clients as well as for existing clients.
Liaise with other departments and 3rd party providers in order to tackle incidents, support requests as well as new product and integration requests.
Liaise and assist other departments with day to day tasks, reporting and the set up of new clients.
Actively assist the Account Management team with any tasks required.
Keep up to date with all Tain products on offer and maintain a high level of knowledge about our in-house software and third party tools alike.
Be prepared to take on additional ad-hoc responsibilities as required.

Requirements and Competences:

Two years working experience in a similar position in the iGaming industry.
Knowledge of anti-money laundering practices.
Able to identify online poker fraudulent activity and casino/sportbook bonus abuse.
Able to conduct, in person or online, training and demonstrations to prospective new clients.
Professional customer care skills.
Fluency in English, both spoken and written. Fluency in other languages is a bonus.
Highly organised character, pro-active, self-motivated, able to work on own initiative and eager to learn.
Working knowledge of Microsoft Excel and other MS Office applications.
Excellent data entry accuracy and attention to detail.
Be willing to work on-call on a rota basis.