Operations Executive (Live Casino)

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We are looking for Operations Executives to join our LIVE operational team.

Candidate main tasks will include:

  • Oversee the studios adherence to rules and procedures
  • Analyse live dealer data and performance
  • Evaluate studio incidents & system errors
  • Monitor the user experience, issue/bug escalation and follow up with the technical until its resolved
  • Assist and follow up with the Support teams on any live casino queries that may arise
  • Relay information with relevant departments within the company
  • Establish and maintain cooperation between 3rd parties, tech and support
  • Manage projects and deadlines set by the direct manager
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Strong leadership skills and excellent communication skills
  • Extensive knowledge of the gaming industry especially live casino
  • Good command of both written and spoken English
  • Understanding the business and what drives growth
  • Abilty to work outside office hours / oncall and under pressure
  • Able to build strong and trusting relationships at all levels within the organisation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

Recruiting a Helpdesk Agent

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Tain is seeking to expand the Helpdesk team by on boarding a super star Helpdesk Agent. Operating from the Malta offices, the Tain Helpdesk provides 1st line support to its customers, suppliers and partners around the world. We are looking for an energetic person to join as part of this fast moving company in a fast paced industry.

The responsibilities include but are not limited to:

  • Acting as a first point of contact for all Customers and third party providers.
  • Handle customer communication in relation to incidents, service requests, roll-out of new features or other related matters in a timely and professional manner.
  • Liaising with other departments to resolve customer queries in a prompt manner.
  • Monitor TAIN’s products, and ensure the continuity of services provided to the customers.
  • Schedule and perform TAIN platform and products demonstrations to prospective clients and provide training sessions to newly signed clients as well as existing clients.
  • Keep up to date with all Tain products on offer and maintain a high level of knowledge about our in-house software and third party tools alike.
  • Be prepared to take on additional ad-hoc responsibilities as required.

Requirements and competences:

  • Two years working experience in a similar position in the iGaming industry.
  • Solid knowledge of Sportsbook, Live Casino, Casino games and platforms functionality.
  • Able to conduct, in person or online, training and demonstration.
  • Professional customer care skills.
  • Fluency in English, both spoken and written.
  • Highly organised character, pro-active, self-motivated, able to work on own initiative and eager to learn.
  • Working knowledge of Microsoft Excel and other MS Office applications.
  • Excellent data entry accuracy and attention to detail.
  • Be willing to work on-call on a rota basis and work on 24/7 shifts.

To Apply:

If this sounds interesting to you, send your CV to jobs@tain.com.

Press Release: Tain keeps on expanding with the launch of Amazing Gaming

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Malta, January 22nd 2018

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Tain announces the launch of Amazing Gaming, a new brand within the group of companies focused on creating and developing player-facing content, and which will be officially launched and showcased during ICE 2018.

“Tain has always believed in the power of its in-house products and the setting up of this brand was the most logical step forward.” According to Tain’s Sales Director; Christian Hellman.

“Amazing Gaming has the advantage of over 30 years of combined experience within the industry through its sister brands; Tain and Betting Promotion which puts it in a very good position to deliver what works effectively for the players.

All our teams have been tirelessly working on this project for several months now and we are very proud to see it come to fruition and to be able to give it its due prominence during the upcoming ICE Totally Gaming show.”

The team behind Amazing Gaming was not daunted by the challenges this new project presented, as can be seen by the diverse selection of content that is included in its initial portfolio: table games, slot games, live casino dealer tables and a fully-managed Sportsbook solution.

Hellman continued; “It was very important for us to offer a well-rounded portfolio from day one and to this end we have focused on the verticals we know best – table and slot game development, Sportsbook and Live Casino.

The team at Betting Promotion who is behind the fully-managed Sportsbook solution, has been working on introducing new features, better coverage and working on what is probably the best ESports offering on the market.

Amazing Gaming has also partnered with Portomaso Casino to host its own live tables in Malta and will couple these with a live casino feed from Manila, increasing the number of tables to 20 and giving it an overall international feel.

Our development team has developed new Blackjack, Roulette and Baccarat games, two new traditional slot games and an innovative game, the type of which has not yet been seen in the European market and which we believe will blow our audience out of the water!”

Amazing Gaming and its suite of products will be launched at ICE Totally Gaming 2018 between February 6-8 in London, at stand N1-530.

For more information, contact Amazing Gaming on info@amazinggaming.com

www.amazinggaming.com

About Tain:

Founded in 1999, Tain is one of the most established content and technical services providers in the online gambling industry. Tain’s strengths are its in-house products including a market-leading gaming platform and payment gateway. Tain has also integrated top-tier game providers such as Microgaming, NetEnt, and Play’nGo.

www.tain.com

About Betting Promotion:

Since 2003, Betting Promotion has been a market maker at the world’s leading betting exchanges. The trade is done automatically, achieving the ever-elusive equilibrium of being both effective and stable at the same time. Betting Promotion also offers odds to bookmakers.