Operations Executive (Live Casino)

We are looking for Operations Executives to join our LIVE operational team.

Candidate main tasks will include:

  • Oversee the studios adherence to rules and procedures
  • Analyse live dealer data and performance
  • Evaluate studio incidents & system errors
  • Monitor the user experience, issue/bug escalation and follow up with the technical until its resolved
  • Assist and follow up with the Support teams on any live casino queries that may arise
  • Relay information with relevant departments within the company
  • Establish and maintain cooperation between 3rd parties, tech and support
  • Manage projects and deadlines set by the direct manager
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Strong leadership skills and excellent communication skills
  • Extensive knowledge of the gaming industry especially live casino
  • Good command of both written and spoken English
  • Understanding the business and what drives growth
  • Abilty to work outside office hours / oncall and under pressure
  • Able to build strong and trusting relationships at all levels within the organisation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

Quality Support (Live Casino)

We are looking for Quality Support Officers to join our LIVE quality team.

Candidate main tasks will include:

  • Detects any procedural errors, potential cheating, or suspicious activity that maybe a treat to the company and enforces all policies and procedures.
  • Monitors sensitive areas such as table and cards room continually to ensure adherence to gaming regulations and in-house internal controls.
  • Evaluate studio personnel performance.
  • Report problems or concerns to senior management
  • Discuss inspection results with the product management and recommend necessary corrective actions.
  • Documents incidents results by compiling reports and logs
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Excellent communication skills
  • Operates surveillance equipment for extended periods of time to ensure accurate video documentation
  • Good knowledge of the gaming industry
  • Good command of both written and spoken English
  • Work in a 24/7 shift rotation
  • Able to build strong and trusting relationships with all members of the operation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.