Quality Support Officer (Live Casino)

We are looking for Quality Support Officers to join our LIVE quality team.

Candidate main tasks will include:

  • Detects any procedural errors, potential cheating, or suspicious activity that maybe a treat to the company and enforces all policies and procedures.
  • Monitors sensitive areas such as table and cards room continually to ensure adherence to gaming regulations and in-house internal controls.
  • Evaluate studio personnel performance.
  • Report problems or concerns to senior management
  • Discuss inspection results with the product management and recommend necessary corrective actions.
  • Documents incidents results by compiling reports and logs
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Good working knowledge of English
  • Operates surveillance equipment for extended periods of time to ensure accurate video documentation
  • Great communication and interpersonal skills
  • Able to work in fast moving & high-pressure environment
  • Ability to work independently and complete daily activities according to work schedule
  • Is punctual in all aspects of the job.
  • Work in a 24/7 shift rotation
  • Able to build strong and trusting relationships with all members of the operation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

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