Operations Executive (Live Casino)

We are looking for Operations Executives to join our LIVE operational team.

Candidate main tasks will include:

  • Oversee the studios adherence to rules and procedures
  • Analyse live dealer data and performance
  • Evaluate studio incidents & system errors
  • Monitor the user experience, issue/bug escalation and follow up with the technical until its resolved
  • Assist and follow up with the Support teams on any live casino queries that may arise
  • Relay information with relevant departments within the company
  • Establish and maintain cooperation between 3rd parties, tech and support
  • Manage projects and deadlines set by the direct manager
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Strong leadership skills and excellent communication skills
  • Extensive knowledge of the gaming industry especially live casino
  • Good command of both written and spoken English
  • Understanding the business and what drives growth
  • Abilty to work outside office hours / oncall and under pressure
  • Able to build strong and trusting relationships at all levels within the organisation

What we offer:

  • Health insurance
  • GYM
  • Mobile Allowance
  • Opportunities to progress within the company.

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

Product Manager (Live Casino)

We are looking for a Product Manager to join our team at our Malta studio.

Malta | Full-time

Responsibilities:

  • Play a central role in establishing a new Product Management function in the company
  • Work with internal stakeholders to define industry leading product vision and roadmap
  • Collaborate with internal stakeholders and customers to gather product and feature requirements
  • Write detailed product and feature requirement documents
  • Manage priorities and work with design and development teams to ensure smooth and timely delivery
  • Project Manage the development process and ensure that everything is tracked properly (using JIRA) and documentation is up to date
  • Act as a bridge between the Development, IT Engineering, Operations, Sales and Marketing teams to ensure good collaboration
  • Ensure new products and features are evaluated for usability, performance and certification testing
  • Work with internal teams to ensure all games offerings are compliant with all relevant regulations
  • Keep up to date with market and industry knowledge

Qualifications:

  • Good working knowledge of English
  • Skilled at defining and prioritizing product features
  • Strong problem solving and analytical skills, inquisitive mentality and excellent level of detail.
  • Great written and verbal communication and interpersonal skills
  • Able to work in fast moving, multi time-zone & high-pressure environment • Proven experience bringing new products to markets as a Product Owner / Manager or Business Analyst
  • Degree level or higher education
  • A minimum of 3 years’ experience in product management
  • Relevant experience in online gaming industry is highly beneficial

We offer:

  • Health insurance
  • GYM
  • Mobile Allowance
  • Opportunities to progress within the company.

Email us your cv at jobs@amazinggaming.com

NOC ENGINEER – MALTA

We are looking for some NOC Engineer’s to join our 24/7 team. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be supporting the systems of our casino & sportsbook platform which drives dozens of gaming websites and provides sport events to hundreds of thousands of players worldwide

CANDIDATE’S MAIN TASKS WILL INCLUDE:

  • Proactive monitoring of all production networks, servers, applications and services
  • Provide timely response to all incidents, outages and performance alerts
  • Categorize issues for escalation to appropriate technical/operational teams
  • Perform basic troubleshooting and operational tasks such as deployment of patches and script execution
  • Single-Point-of-Contact for all communication in relation to production issues
  • Manage, maintain and improve ticketing system and surrounding processes
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Other duties / projects assigned by management
  • Participate in a 24/7 shift rotation schedule being; day, night, rest, off

EXPERIENCE & SKILLS

  • Experience working in a 24×7 mission critical environment
  • Basic system administration skills on Linux and Windows Systems
  • Basic database administration skills (SQL)
  • Basic network troubleshooting skills
  • Ability to work on multiple tasks simultaneously and prioritize
  • Excellent interpersonal and communication skills
  • Willing to work shifts including weekends, in a 24/7/365 NOC environment
  • Previous experience in the gaming industry will be considered as an asset

Interested? Message us on Send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.