Office Manager

Malta Full-Time

Responsible to – Head of Finance

Responsibilities
• Acting as a main point of contact for the Admin, assisting both internal and external
stakeholders, deal with correspondence, complaints and queries;
• Manage the office administration and oversee handling of incoming mail including logging of
legal contracts and documents;
• Supervise multi-disciplinary teams of employees including administration, receptionists,
cleaning, maintenance and security;
• Maintain COVID-optimized work environment by posting notices, and keeping stock
facemasks, hand sanitizers and other preventative essentials;
• Manage and coordinate the office, including the day to day requirements
• Help the Business to relocate to new offices and make decisions about leasing;
• Health and safety management in accordance with the local OHSA regulations including the
Health and Safety Policy and occupational risk assessments;
• Working closely with the Human Resources to support the employee wellbeing;
• Ensure the Employees are properly accommodated in a workplace that supports their needs
and expectations;
• Implementing and maintaining procedure guidelines and best practices together with the
team;
• Supporting the Management with office related projects;
• Draft reports and make written recommendations;
• Managing Company leased property – including procurement of new lease agreements,
renewing existing contracts;
• Manage the Company insurance and claims;
• Monitor and manage the major assets and technologies within the workplace to ensure
maximum return on investment;
• Book transport, flights and accommodation locally and overseas;
• Organise Company events and / or conferences;
• Manage budgets and ensure cost-effectiveness;
• Advising the business on increasing energy efficiency and cost-effectiveness;
• Overseeing building projects, renovations and/or refurbishments;
• Ensure that Employees are adhering to meeting rooms booking policies. Liaise between
internal employees;
• Any other adhoc duties as may be required according to the Company’s exigencies.

Requirements
• Three (3) + years of Office Management, administration or assistant experience;
• Excellent time management skills and the ability to wear multiple hats;
• Have great written and spoken English and proficiency with Microsoft Office tools;
• Have a keen eye for detail;
• Ability to multitask;
• Ability to work independently with little and / or no supervision;
• Strong organizational skills;
• Comfort in a fast -paced and diverse office;
• Patient and has a positive lets do it attitude

HR Executive

Malta – Full Time

Responsibilities

  • Responsible for providing HR administrative support on a day-to-day basis across recruitment, induction, remuneration, HR Policies and procedures etc;
  • Assist candidates in obtaining their work permit and residence card;
  • Responsible of the full onboarding and offboarding process including the administrative requirements;
  • Responsible for drafting contracts and agreements which are deemed necessary by the Company;
  • Ensuring that the Employee Personal Files are duly updated;
  • Issuing of HR related reports;
  • Be a point of contact in relation to Employment Law;
  • Be the intermediary and point of contact for all employees and management, guiding and advising both sides of the spectrum;
  • Liaise with the head of departments and with recruitment agencies for the recruitment process and aid and support during the selection;
  • Posting job adverts and organising CVs and job applications;
  • Interview candidates face-to-face and / or through telephone / online and support recruitment for different departments within the Company
  • Organising and scheduling interviews with all parties in a timely manner;
  • Provide the required feedback / updates to candidates / management on their application along the process;
  • Coordinate training and continuous staff development
  • Contribute to the development of HR Department goals, objectives and systems;
  • Any other adhoc duties that may be deemed necessary by the Company.

Requirements

  • Three (3) + years proven work experience within Human Resources;
  • Has good knowledge of Employment Law;
  • Proven experience with the full-cycle of recruitment;
  • Proven experience working on work permits
  • Solid written and communication skills in English
  • Have a growth mindset, and have a passion for positively influencing the team and people around them.

Service Support Officer

Malta | Full-time

Responsible To: Service Manager

Other Relationships: Pitboss, Training Manager

Scope & General Purpose of Job:

➢ The Service support officer shall be responsible for the monitoring of the gaming areas including all
cards and materials storage.
➢ Act as first point of contact with support teams, such as IT, NOC, Helpdesk and operators when required

Standards of Performance: (Duties of Position)
➢ Detects any procedural errors or suspicious activity and enforces all policies and procedures.
➢ Monitors tables and cards room continually to ensure adherence to gaming regulations and procedures
➢ Operates surveillance equipment to ensure accurate video documentation
➢ Evaluate studio personnel performance
➢ Co-ordinate maintenance activities
➢ Report problems or concerns to senior management
➢ Documents incidents outcome by compiling incident reports
➢ Act as first point of contact to the studio and 3rd parties
➢ Performs other duties as may be assigned by the management
➢ A complete knowledge of the rules and procedures of the games is essential.
➢ Responsible for the quality of the Games
➢ Carry out any other adhoc duties that might be required from time to time according to the
Company’s exigencies.

Occasional Duties: As Required
Hours of Work: Variable Shifts
Qualification Requirements: Previous casino experience. Minimum of 2 years’ experience in Casino industry
Quality Control: Performs quality control functions as per departmental standard.

Health & Hygiene: Maintains and cleans immediate work area. Conforms to uniform standards
required to respective departments.

PitBoss

Malta | Full-time

Responsible To:              Team Manager

Responsible For:      Dealers, Shufflers

Other Relationships:       Service Support,  Team Manager, Team Co-ordinator, Head of Studio Operations, Service Co-ordinator

Scope & General Purpose of Job:

  • A Pit Boss is in charge of pit personnel. In charge of monitoring the Dealer’s performance inside the pit and ensuring that proper procedures are adhered to.

Standards of Performance: (Duties of Position)

  • Pit Boss must continuously monitor what is going on in their pit.
  • Has a complete knowledge of the rules and procedures of the games in their pit.
  • Follow all company policies and guidelines and report accordingly any failures
  • Ensures that the game presenters are using the proper dealing procedures inside the pit.
  • Responsible for settling table mistakes made by the game presenters with the service team.
  • Maintain smooth operation inside the pit and escalating any informing to the service co ordinator when needed.
  • Carry out any other adhoc duties that might be required from time to time according to the Company’s exigencies.

Occasional Duties:                As Required

Hours of Work:                      Variable Shifts

Qualification Requirements:    Minimum of 2 years experience in an Online Casino .

Quality Control:                       Performs quality control functions as per departmental standard.

Health & Hygiene:                    Maintains and cleans immediate work area. Conforms to uniform standards required to respective departments.

Interested? send us your cv on jobs@tain.com

During recruitment and selection of new members including Management, Tain Malta ensures to provide equal opportunity to all applicants and do not pose any form of discrimination on race, color, religion, gender, age, marital status, disability, political or religious beliefs, national or ethnic origin.

Game Presenter

Malta | Full-time

Responsible To:              Team Manager

Other Relationships:       Pitboss, Team Manager, Service Manager, Service Co- ordinator , Shufflers and Team Co-ordinators

Scope & General Purpose of Job:

  • Host and Present games in a live casino environment. Having a player service focused mindset and who can deliver a great experience for our players.

Standards of Performance: (Duties of Position)

  • Host and deal a variety of casino games in a live studio streamed to real players in a rotating shift work environment.
  • Always maintain the highest professional standards.
  • Participate in table promotions, internal and external media campaigns.
  • Interact with, and provide an engaging and rewarding experience for our live players
  • To develop self skills and knowledge, maintain proficiency.
  • Reports any incident to PIT BOSS or unusual activities in gaming areas, colleagues, tables & chats
  • Carry out any other adhoc duties that might be required from time to time according to the Company’s exigencies.

Occasional Duties:                As Required

Hours of Work:                      Variable Shifts

Qualification Requirements:    No Minimum Experience

Quality Control:                       Performs quality control functions as per departmental standard.

Health & Hygiene:                    Maintains and cleans immediate work area. Conforms to uniform standards required to respective departments.

Interested? send us your cv on jobs@tain.com

During recruitment and selection of new members including Management, Tain Malta ensures to provide equal opportunity to all applicants and do not pose any form of discrimination on race, color, religion, gender, age, marital status, disability, political or religious beliefs, national or ethnic origin.

Team Manager

Malta | Full-time

Responsible To:                        Head of Studio Operations

Responsible For:             Team Co Ordinators, Pitbosses, Game Presenters, Shufflers, Studio Tech.

Scope & General Purpose of Job: The main responsibility of the Team manager is to give full consideration to the team, company goals and business needs, and to find a balance between them.

  • Be fully responsible for the shift coverage to ensure appropriate number of staff are present for each shift for every team
  • Supervise, mentor, train and coach the team co ordinators
  • Ensure that team members, communicate and cooperate.
  • Be involved in the talent acquisition process
  • Supporting efficient workload distribution for all teams in compliance with labor law and business needs
  • Manage employee expectation and adhoc requests
  • Be involved in the recruitment lifecycle 
  • Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
  • Setting up and attending recruitment meetings and interviews
  • Accomplishing staff results by communicating job expectations and feedback
  • Manage ad-hoc situations which may occur in appropriate manner to still be able to deliver all products
  • Ensure that all policies and procedures are adhered to within the team;
  • Provide the required support to Team Co-ordinators on their day to day duties and responsibilities;
  • Ensure that there is enough supply of uniforms and take on responsibility to order them from time to time.
  • Carry out any other adhoc duties that might be required from time to time according to the Company’s exigencies.

Requirements:

  • Strong written and verbal communication skills
  • An ability to communicate clearly with staff, communicating effectively
  • Able to resolve interpersonal and interdepartmental issues
  • Proven hands on experience in team management;
  • Ability to build a strong business relationship with business stakeholders
  • Must be aware of labor market trends, employement laws,
  • Prompt and organized

Hours of Work:             Mon-Friday (Occasionally outside office hours)

Qualification Requirements:     Previous studio experience in this position of Five (5) years or above. Minimum of 4 years’ experience in casino industry.

Quality Control:                       Performs quality control functions as per departmental standard.

Health & Safety:                       Maintains and cleans immediate work area. Conforms to uniform standards required to respective departments.

Interested? send us your cv on jobs@tain.com

During recruitment and selection of new members including Management, Tain Malta ensures to provide equal opportunity to all applicants and do not pose any form of discrimination on race, color, religion, gender, age, marital status, disability, political or religious beliefs, national or ethnic origin.

Head of Studio Operations

Malta | Full-time

Responsible To:                      Head of Department

Responsible For:             Service Manager, Training Manager and Team Manager

Relationships:              Casino Management, Administration (HR & Admin)

Scope & General Purpose of Job:

  • Set up the live casino studio operations and run it in compliance with global regulations, policies and procedures by developing strong management team and setting operational goals for each function
  • Plan, direct, or coordinate gaming operations in the casino studio
  • The head of studio operations shall be assigned the responsibility and authority for the overall operationof all tables, surveillance, security and human resources of the live studio team. The head of studio operations is responsible for the creation of high employee morale and good patron relations, all in accordance with established policies and practices.
  • The head of studio operations will liaise with auditors, licensing bodies to ensure the studio is run in accordance with laws, rules and policies relating to the local jurisdiction.

Standards of Performance: (Duties of Position)

  1. To provide and maintain an appropriate environment throughout the Operations area
  2. To ensure an adequate level of competent employees throughout the operational areas
  3. To ensure all employees are familiar with their duties and that they work within the policies and procedures of the studio while maintaining a safe and healthy environment.
  4. To ensure that all activities of employees fall within the policies and rules of the studio and fulfil all requirements of the Product Team, occupational health and safety guidelines and all other relevant laws and regulations.
  5. Interpret the competitor insights to actionable tasks to ensure that we are always at the forefront 
  6. Ensuring continuous and properly organized communication flow within team, subordinates and with other departments
  7. Presents regular reports to the management and peers on progress and forecast of team’s KPIs, escalating issues when needed support
  8. To maintain the security and control in line with studio policies and procedures.
  9. Train new workers & / or evaluate their performance
  10. Resolve operators’ complaints regarding incidents from the studio.
  11. Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and break locating substitute employees as necessary.
  12. Explain, document and interpret house rules such as game rules or betting limits.
  13. Maintain familiarity with all games produced in the studio, as well as strategies in those games.
  14. Interview and hire senior staff.
  15. Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;

Work Activities of a Head of Studio Operations

  1. Making decisions and solving problems – analyzing information and evaluating results and to choose the best solutions and solved problems.
  2. Communicating with the management, peers, or subordinates – providing information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
  3. Evaluating information to determine compliance with standards – using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  4. Resolving conflicts and negotiating with others – handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  5. Establishing and maintaining interpersonal relationship – developing constructive and cooperative working relationship with others, and maintaining them overtime.
  6. Documenting/recording information – entering, transcribing, recording, storing, or maintaining information in written or electronic form.
  7. Judging the qualities of services, or people – accessing the value, importance, or quality of things or people.
  8. Organizing, planning, and prioritizing work – developing specific goals and plans to prioritized, organized, and accomplish your work.
  9. Guiding, directing and motivating subordinates – providing guidance and directions to subordinates including setting performance standards and monitoring performances.
  10. Coaching and developing others – identifying the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.
  11. Communicating with persons outside organization – communicating with people outside the organization, representing the organization to the suppliers, authorities, and other external sources.
  12. Performing administrative activities – performing day to day administrative tasks such as maintaining information files and processing paper works.
  13. Coordinating the work and activities of others – getting members of a group to work together to accomplish task.
  14. Developing and building teams – encouraging and building mutual trust, respect, and cooperation among team members.
  15. Processing information – compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  16. Training and teaching others – identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  17. Updating and issuing relevant knowledge – keeping up-to-date technically and applying new knowledge to your job.
  18. Scheduling works activities – scheduling events, programs, and activities, as well as the work of others.
  19. Assisting and caring for others – providing personal assistance, emotional support to others such as co-workers.
  20. Monitor processes, materials or surroundings – monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  21. Interpreting the meaning of information for others – translating or explaining what information means and how can it is used.

Occasional Duties:               As Required

Hours of Work:                    As Required

Qualification Requirements:     Minimum of 8 years’ experience in casino industry, with at least 5 years in this role in an Online Casino or Live Game Casino.

Quality Control:                       Performs quality control functions as per departmental standard.

Health & Safety:                       Maintains and cleans immediate work area. Conforms to uniform standards required to respective departments.

Interested? send us your cv on jobs@tain.com

During recruitment and selection of new members including Management, Tain Malta ensures to provide equal opportunity to all applicants and do not pose any form of discrimination on race, color, religion, gender, age, marital status, disability, political or religious beliefs, national or ethnic origin.

Audio Video Specialist

Responsible To:              Head of Studio Operations

Malta | Full-time

Responsibilities:

  • Prepare the studio with the new technical casino table setup, prop elements and audio video infrastructure, establish document accordingly all configurations
  • Plan tasks, delegate to other team members as necessary where appropriate
  • Request and order needed equipment, tools and materials
  • Adjust the fidelity, brightness, and contrast of the broadcast using various tools
  • Make noise analysis and perform ambient noise reduction for better broadcast quality audio
  • Design, suggest and modify equipment according to new games specifications
  • Prepare reports on testing of equipment and infrastructure for future programmed games
  • Maintain testing area
  • Edit graphics & video materials when needed
  • Train the studio technicians on how to use production equipment
  • Carry out any other adhoc duties that might be required from time to time according to the Company’s exigencies.

Requirements:

  • Good working knowledge of English;
  • Great communication and interpersonal skills
  • Able to work in fast moving & high-pressure environment
  • Strong problem solving and analytical skills, inquisitive mentality and excellent level of detail.
  • A minimum of 3 years’ experience in a similar role

Occasional Duties:                As Required

Hours of Work:                      Variable Shifts

Qualification Requirements:    

A degree or equivalent experience in recording arts, music production, video production, electronic and electrical engineering is considered a plus. This position demands an individual with considerable expertise on audio / video equipment, and a thorough understanding of electricity and circuitry.

Quality Control:                      

Performs quality control functions as per departmental standard.

Health & Hygiene:                   

Maintains and cleans immediate work area. Conforms to uniform standards required to respective departments.

Interested? send us your cv on jobs@tain.com

During recruitment and selection of new members including Management, Tain Malta ensures to provide equal opportunity to all applicants and do not pose any form of discrimination on race, color, religion, gender, age, marital status, disability, political or religious beliefs, national or ethnic origin.

Back-End Software Engineer – Malta

We are looking for Back-end Software Engineers to join our expanding team. Operating from the Malta office, having strong technical skills with an unbending desire to make things right, the candidate will be maintaining and developing on our gaming platform which drives dozens of gaming websites and provides sports events to hundreds of thousands of players worldwide.

Candidate main tasks will include:

  • Write well designed, high quality, maintainable code together with any necessary documentation.
  • Assures highest attainable level of system control and performance capabilities.
  • Write unit and system tests to ensure high software quality.
  • Take ownership and responsibility of own work starting from the design process up to delivery.
  • Able to work on own initiative.
  • Follow good software engineering practices always encouraging a culture of knowledge sharing and collaboration.
  • Communicate ideas and solutions with both technical and non-technical colleagues.

Experience & skills

  • A minimum of 3 years working experience using Java, Spring Framework and Spring Boot.
  • Ability to solve problems in a critical and efficient manner using high quality code.
  • Passionate about current trends and practices in software development.
  • Experience with distributed and messaging systems such as microservices and Kafka.
  • Strong knowledge of SQL with exposure to Postgres and SQL Server. Familiarity with NoSQL databases is a plus.
  • Experience in DevOps is an asset: Docker, Kubernetes and Continuous Integration.
  • Good knowledge of frontend technologies such as React is nice to have.
  • Ability to work in a Linux environment, with basic bash skills.

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, and Play’nGo.

Front-End Software Engineer – Malta

We are looking for a Front-end Software Engineer to join our expanding team. Operating from the Malta office, having strong technical skills with an unbending desire to make things right, the candidate will be developing in relations to our gaming platform which drives dozens of gaming websites and provides sports events to hundreds of thousands of players worldwide.

Candidate main tasks will include:

  • Write well designed, high quality, maintainable code together with any necessary documentation.
  • Assures highest attainable level of system control and performance capabilities.
  • Write unit and system tests to ensure high software quality.
  • Take ownership and responsibility of own work starting from the design process up to delivery.
  • Able to work on own initiative.
  • Follow good software engineering practices always encouraging a culture of knowledge sharing and collaboration.
  • Communicate ideas and solutions with both technical and non-technical colleagues.
  • Work with backend engineers to design awesome APIs.

Experience & skills

  • A minimum of 3 years working experience in Front-end technologies
  • Strong experience in ES6, React, React Hooks, Redux, Webpack, and preferably Typescript.
  • Strong experience in basic web technologies such as HTML, JavaScript, CSS.
  • Ability to solve problems in a critical and efficient manner using high quality structured code.
  • Ability to write in a declarative functional style.
  • Passionate about current trends and best practices in UI/UX design.
  • Experience in REST services.
  • Experience of source code version control systems with GIT experience.
  • Experience in Unit and Continuous Integration testing.
  • Experience in building scalable web applications.
  • Experience with Agile (Scrum, or Kanban) Development.
  • Great agile and team-player skills. Collaboration is a must.

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, and Play’nGo.