Training Executive (Live Casino)

We are looking for Training Executive to join our LIVE team.

Scope & General Purpose of Job:

  • To train, plan, monitor, develop, implement, and asses training needs for staff individual.
  • Maintain awareness and knowledge of staff training and development.
  • To carry out company’s objectives, policies and mission.

Candidate main tasks will include:

  • Plan and asses training needs for staff, in consultation with the management
  • Liaise with management to understand all necessary aspects and needs of staff in training and development, and to ensure they are fully informed of objectives, purposes and achievements.
  • Stay informed as to relevant skill and qualifications level required by staff for effective performance.
  • Design training courses and programs; revise any training modules for an updated training needed essentially for the staff.
  • Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
  • Develop self and maintain knowledge in live gaming field at all times.
  • Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety, employment and equality laws.

Must-have requirements:

  • Excellent communication skills
  • Three years’ experience in an Online Casino or Live Casino Enviroment
  • Performs quality control functions as per departmental standard & ensures the neatness and accuracy of all work.
  • Good command of both written and spoken English
  • Ability to work outside office hours
  • Able to build strong and trusting relationships with all members of the operation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

Operations Executive (Live Casino)

We are looking for Operations Executives to join our LIVE operational team.

Candidate main tasks will include:

  • Oversee the studios adherence to rules and procedures
  • Analyse live dealer data and performance
  • Evaluate studio incidents & system errors
  • Monitor the user experience, issue/bug escalation and follow up with the technical until its resolved
  • Assist and follow up with the Support teams on any live casino queries that may arise
  • Relay information with relevant departments within the company
  • Establish and maintain cooperation between 3rd parties, tech and support
  • Manage projects and deadlines set by the direct manager
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Strong leadership skills and excellent communication skills
  • Extensive knowledge of the gaming industry especially live casino
  • Good command of both written and spoken English
  • Understanding the business and what drives growth
  • Abilty to work outside office hours / oncall and under pressure
  • Able to build strong and trusting relationships at all levels within the organisation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

Quality Support (Live Casino)

We are looking for Quality Support Officers to join our LIVE quality team.

Candidate main tasks will include:

  • Detects any procedural errors, potential cheating, or suspicious activity that maybe a treat to the company and enforces all policies and procedures.
  • Monitors sensitive areas such as table and cards room continually to ensure adherence to gaming regulations and in-house internal controls.
  • Evaluate studio personnel performance.
  • Report problems or concerns to senior management
  • Discuss inspection results with the product management and recommend necessary corrective actions.
  • Documents incidents results by compiling reports and logs
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Excellent communication skills
  • Operates surveillance equipment for extended periods of time to ensure accurate video documentation
  • Good knowledge of the gaming industry
  • Good command of both written and spoken English
  • Work in a 24/7 shift rotation
  • Able to build strong and trusting relationships with all members of the operation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

NOC Engineer’s – Malta

We are looking for some NOC Engineer’s to join our 24/7 team. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be supporting the systems of our casino & sportsbook platform which drives dozens of gaming websites and provides sport events to hundreds of thousands of players worldwide

Candidate main tasks will include:

  • Proactive monitoring of all production networks, servers, applications and services
  • Provide timely response to all incidents, outages and performance alerts
  • Categorize issues for escalation to appropriate technical/operational teams
  • Perform basic troubleshooting and operational tasks such as deployment of patches and script execution
  • Single-Point-of-Contact for all communication in relation to production issues
  • Manage, maintain and improve ticketing system and surrounding processes
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Other duties / projects assigned by management
  • Participate in a 24/7 shift rotation schedule being; day, night, rest, off

Experience & skills

  • Experience working in a 24×7 mission critical environment
  • Basic system administration skills on Linux and Windows Systems
  • Basic database administration skills (SQL)
  • Basic network troubleshooting skills
  • Ability to work on multiple tasks simultaneously and prioritize
  • Excellent interpersonal and communication skills
  • Willing to work shifts including weekends, in a 24/7/365 NOC environment
  • Previous experience in the gaming industry will be considered as an asset

Interested? send us your cv on jobs”at”tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

Recruiting a Helpdesk Agent

Tain is seeking to expand the Helpdesk team by on boarding a super star Helpdesk Agent. Operating from the Malta offices, the Tain Helpdesk provides 1st line support to its customers, suppliers and partners around the world. We are looking for an energetic person to join as part of this fast moving company in a fast paced industry.

The responsibilities include but are not limited to:

  • Acting as a first point of contact for all Customers and third party providers.
  • Handle customer communication in relation to incidents, service requests, roll-out of new features or other related matters in a timely and professional manner.
  • Liaising with other departments to resolve customer queries in a prompt manner.
  • Monitor TAIN’s products, and ensure the continuity of services provided to the customers.
  • Schedule and perform TAIN platform and products demonstrations to prospective clients and provide training sessions to newly signed clients as well as existing clients.
  • Keep up to date with all Tain products on offer and maintain a high level of knowledge about our in-house software and third party tools alike.
  • Be prepared to take on additional ad-hoc responsibilities as required.

Requirements and competences:

  • Two years working experience in a similar position in the iGaming industry.
  • Solid knowledge of Sportsbook, Live Casino, Casino games and platforms functionality.
  • Able to conduct, in person or online, training and demonstration.
  • Professional customer care skills.
  • Fluency in English, both spoken and written.
  • Highly organised character, pro-active, self-motivated, able to work on own initiative and eager to learn.
  • Working knowledge of Microsoft Excel and other MS Office applications.
  • Excellent data entry accuracy and attention to detail.
  • Be willing to work on-call on a rota basis and work on 24/7 shifts.

To Apply:

If this sounds interesting to you, send your CV to jobs@tain.com.

DevOps Engineer’s – Malta

We are looking for some DevOps Engineer’s to join our core team. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be maintaining the systems and databases of our casino & sportsbook platform which drives dozens of gaming websites and provides sport events to hundreds of thousands of players worldwide

Candidate main tasks will include:

  • Build, install, configure and maintain systems in both physical and virtual environments
  • Implement and improve continuous delivery
  • Develop scripts and routines in order to improve and streamline operational processes, and automate tasks where possible
  • Application deployments and configuration management
  • Ensure systems, network and application availability
  • Provide technical support on escalated issues and liaise with developers where required
  • Take part in a rotating on-call schedule

Experience & skills

  • 3 years + of experience working in systems administration. Previous development experience will be considered an asset.
  • Strong knowledge of Microsoft or Linux based technologies.
  • Good Exposure to Postgres, SQL Server, MySQL, Cassandra, MongoDB & Hadoop clustering.
  • Experience with virtualization technologies such as KVM, vMware and Hyper-V.
  • Experience with SAN administration.
  • Experience with Firewalls and load balancers.
  • Experience with monitoring  tools such as OpenNMS and Nagios
  • Experience with automation tools such as containers, ansible and puppet
  • Experience with one or more of the following: Team Foundation Server, Jira , Confluence
  • Experience with availability solutions such as Veeam
  • Ability to solve problems, think logically, take initiative and learn quickly in a fast paced environment

Interested? send us your cv on jobs”at”tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.