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Recruiting a Technical Support Analyst – Malta

We are looking for a Technical Support Analyst to join our technical team. Operating from the Malta office with broad  technical skills, the candidate will be supporting the technical operations of our gaming platform.

Candidate main tasks will include:

  • Use your technical skills to diagnose problems & troubleshoot bugs.
  • Use SSH and command-line shell commands to review server logs for troubleshooting, apply content and configuration updates, and other routine operational tasks.
  • Use MSSQL / Postgres SQL to analyze data within the platform database for reporting and troubleshooting.
  • Interface with the core teams for issue resolution.
  • Monitor & solve tickets using Atlassian JIRA & ServiceDesk.
  • Assist the TAIN helpdesk with technical queries & come up with resolutions.

Must-have requirements:

  • Experience troubleshooting web applications.
  • Understanding of Windows Server 2008/2012, Active Directory, File Sharing and User Access Rights.
  • Basic Understanding of TCPIP.
  • Ability to think analytically and methodically with attention to detail.
  • Understanding of best practices, with respect to security and compliance.
  • Flexibility, including effective handling of multiple, concurrent priorities.
  • Excellent oral and written communication skills.
  • Experience with Sql, Linux & Windows is highly desirable.

 

The successful candidate will need to demonstrate an ability to learn new technical skills that the job may entail.

Interested? send us your cv on jobs”at”tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

 

 

Recruiting a Systems Administrator – Malta

We are looking for a Systems Administrator to join our core team. Operating from the Malta office, having strong technical skills an unbending desire to make things right, the candidate will be maintaining the systems of our gaming platform which drive dozens of gaming websites and provides thousands of games and sport events to hundreds of thousands of players worldwide.

Candidate main tasks will include:

  • Build, install, configure and maintain systems in both physical and virtual environments
  • Daily monitoring, troubleshooting and upkeep all services to ensure maximum availability
  • Scheduled release deployments
  • Day-to-day operational tasks including application configuration changes and user administration
  • Develop scripts and routines in order to improve and streamline operational processes, and automate tasks where possible
  • Make recommendations to management for new equipment, upgrades and improvements in order to meet ongoing capacity and performance requirements
  • Provide technical support on escalated issues and liaise with developers where required
  • Take part in a rotating on-call schedule

Must-have requirements:

  • 3 years + of experience working in systems administration
  • Strong Linux administration skills ( preferably CentOS & Red Hat )
  • Very good working knowledge of Tomcat including installation, configuration and tuning
  • Experience with virtualization technologies, including mainly KVM and also VMWare
  • Scripting ability using Bash and/or other scripting languages
  • Solid knowledge of DNS, SSL, HTTPD, Syslog, SNMP, SMTP & LDAP
  • Experience with SAN administration
  • Good understanding of network related aspects including VLANs, NAT, VPN & firewall rules
  • Experience with monitoring  tools such as OpenNMS and Nagios
  • Configuration of backups involving NFS/CIFS storage and tools such as Bacula
  • Experience with automation tools
  • Ability to solve problems, think logically, take initiative and learn quickly in a fast paced environment
  • Working knowledge on Servers running Windows Server 2008 and 2012 is considered a plus

Interested? send us your cv on jobs”at”tain.com

 

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

Tain offers one-minute wagers through new Fast Bet service

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16 January, 2017 – Malta (Press Release): Tain, the gaming software and solutions provider, has successfully launched its new Fast Bet sports betting service.

Fast Bet gives punters the opportunity to place wagers on whether incidents will take place within a defined period during a sports event.

Markets for football matches include whether there will be a goal, corner, free-kick, goal-kick, red card or throw-in during the period, with Fast Bet also available for other major sports. Punters simply click on an event and select the timeframe, which could be as little as a single minute.

Fast Bet – which Malta-based Tain is to showcase at next month’s ICE 2017 event in London – enhances Tain’s already comprehensive sportsbook service.

Tain Managing Director Mathias Larson said Fast Bet offers operators the opportunity to differentiate themselves from the rest of the sector.

“Sportsbooks that can offer something different will be the ones that prosper in a competitive marketplace,” said Larson. “Fast Bet is an exciting new service that can help operators to stand out from the rest.

“Fast Bet is ideal for those punters who become bored through having to wait until half-time or full-time to see their bet settled.

“Sports fans can put their knowledge and expertise to the test over a limited period of time. If they think a spell of attack is certain to lead to a goal, or if they think a couple of bad tackles might culminate in a red card, the Fast Bet service is perfect for them.”

Fast Bet is the latest enrichment to Tain’s service since it was acquired by XIN Gaming last June.

Last month it was announced that Tain would increase the number of live events it covers each month to 23,000. In increasing the number of sports covered to 50, Tain now offers markets on the likes of curling, biathlon and water polo, as well as traditional major verticals such as football, tennis and US sports.

Larson added:

“Tain now offers the extras that complement its fully-managed sportsbook. Operators are excited by our enhanced service, and we look forward to displaying our offering to the rest of the sector at ICE 2017.”

The Fast Bet service will be demonstrated at Tain’s stand (S1-342) at ICE 2017.

 

Contact information:

Mathias Larsson

Managing Director

mathias@tain.com

+852 972 36259

www.tain.com

 

About Tain

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

Poker Players International (PPI) and Tain Reach Landmark Deal

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Malta, January 09 – Poker Players International (PPI) and Tain have, as of today, partnered to offer real money poker in legal jurisdictions throughout the world, via PPIPOKER.net. Employing the most advanced software in existence, this new poker destination aspires to meet and exceed every player’s gaming interest and desire.

 

For nearly a decade, PPI has been widely viewed as the largest and most trustworthy marketing services and player representation firm in the poker industry. PPI has represented hundreds of professional players and dozens of corporate clients in all aspects of the industry. The firm has been instrumental in assisting startups in becoming established brands, which, in turn, have experienced massive success.

“We couldn’t be more excited about the team we’ve assembled and the partnerships we’ve established to deliver this product to the players,” commented PPI Co-Founder Randall Kasper. “We’ve seen firsthand every pro and con of every single issue in this area and we are going to give the players the best of the best, period.”

In the weeks to come, PPI will be expanding their offerings. These include classic casino gaming, live table games, and a state of the art full service sportsbook developed and serviced by Tain.

“We left no stone unturned,” said PPI Co-Founder Eugene Castro and Business Development Leader. “We considered all software options, ultimately deciding to contract to deliver the most advanced and diverse poker software in existence, developed by GGNET. We partnered with Tain, a pioneering company universally recognized as the best and most established content and technical services provider in the online gambling industry, to provide an integrated platform for poker, casino and sportsbook with top notch customer service, deposit and withdraw methods. This is nothing short of an online poker dream team.”

This announcement follows on the heels of Tain and GGnet’s announcement to offer the unparalleled GG software on the Tain Network.

Tain CEO Mathias Larsson commented: “We are very excited to deliver a gaming environment to PPI and it’s wide reach to players. PPI and its principals have a long history of serving in literally every aspect of the poker world, from player representation, poker room consulting and marketing, software development and content providers to a myriad of poker publications. We here at Tain are extremely optimistic this inaugural rollout of our combined suite of products including the GGnet poker software will be a resounding success.”

 

About Tain:
Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform and payment gateway. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

www.tain.com
Mathias Larsson
mathias@tain.com

 

About PPI:
Poker Players International is the most prolific full service poker in the world, representing hundreds of the greatest players in the world, in addition to offering unparalleled marketing services to a wide array of corporate clients. The professionals at PPI have decades of experience in player representation, event management, corporate consulting and marketing services.

 

 

Tain enhances sportsbook through major expansion of markets

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13 December, 2016 – Malta (Press Release): Tain is to significantly expand its sportsbook service through the addition of 5,000 more live events per month.

The software and solutions provider, which is headquartered in Malta, will now offer around 23,000 live events from 6,800 competitions each month.

In increasing the number of sports covered to 50, Tain will now offer markets on the likes of curling, biathlon and water polo, as well as traditional major verticals such as football, tennis and US sports.

The expansion of the sportsbook service is the latest development since Tain was acquired by XIN Gaming in July.

Mathias Larsson, Managing Director at Tain, said: “Tain’s sportsbook is one of the industry’s most established, dating back to 2009.

“The foundation has always been there to offer operators a fully managed sportsbook and a very good margin. What has been missing within the sportsbook is the ‘extras’. Since the takeover we have already added a number of bonus features such as ‘cash out’, that in itself is a very strong feature. Now with the addition of another 5,000 live events per month I can proudly say that we are a strong competitor in the market.”

The Tain sportsbook can be plugged into any wallet solution, including the Tain Casino, and provides players with a seamless betting experience across a wide variety of different gaming products.

The flexibility of the offering means that operators can select a fully-managed solution or retain their own trading team, as well as choosing from a selection of HTML5 interfaces or building their own.

Larsson added that Tain is set to reveal further enhancements to its sports offering at the ICE Totally Gaming event in London in February.

He said: “At ICE we will launch the next major addition to our sportsbook service. While we will not make any public announcements until February, we will gladly discuss it with operators that are interested to know more.”

For more information, please contact:

Mathias Larsson

+852 97236259

mathias@tain.com

About Tain

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

Tain adds Yggdrasil to its portfolio of games

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Tain will provide full suite of games to its white label’s and turnkey operator’s

 2nd of December, 2016 – Tain has put pen to paper in a deal that will see it receive a full suite of award-winning video slots games from Yggdrasil.

Yggdrasil will integrate its blockbuster portfolio of HTML5 games into the Tain platform, which already offers its partners more than 2,000 titles from third party suppliers.

Tain will also gain access to Yggdrasil’s collection of in-game promotional tools, BOOST™, including the recently-launched Missions feature, as well as the social sharing tool BRAG.

Tain is one of the longest-serving platform and content providers in the industry, and was one of the early pioneers of online gaming.

 

Mathias Larsson, managing director at Tain, said: “Yggdrasil continue to design and develop mind-blowing games that are very much best-in-class and we have wanted to be able to offer them to our players for some time now. It’s great to have reached a deal, and we look forward to seeing how our partners respond.”

 

Fredrik Elmqvist, CEO at Yggdrasil Gaming, said: “We are delighted to have reached a deal with Tain to add our games to their already bursting portfolio. We believe our titles will be a big hit with their white label and turnkey partners, and will be enjoyed by their players.

“Tain has been plying its trade in the egaming sector since the first casinos appeared online, so it is great to be able to work with such an experienced and knowledgeable company. We are excited to see what the new owners XIN Gaming will do to further develop this venture.”

 

Yggdrasil’s portfolio contains a wide range of popular casino games, including: Big Blox, Vikings Go Wild, progressive jackpot Joker Millions, and Super Heroes.

 

 

For more information, please contact:

Mathias Larsson

+852 97236259

mathias@tain.com

 

About Tain:
Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

www.tain.com

Recruiting a Casino Coordinator

Tain is seeking a Casino Coordinator to join our team.  Operating from the Malta offices, the Casino Coordinator will be responsible of all the tasks involved to keep the casino portfolio up to date, plan and evaluate campaigns to improve the ROI and actively identify and/or support, solve and prevent poor customer experiences.

The main responsibilities include but are not limited to:

  • Ensure that the casino portfolio is up to date, and competitive in the core markets.
  • Manage the releases of games by liaising with game providers and technical teams.
  • Communicate upcoming game releases, new product features, opportunities and insights to all customers.
  • Plan, create and execute tailor-made retention campaigns for whitelabel customers, specific to their markets and needs, focusing on increasing the revenues for each brand.
  • Assist and support turnkey customers with creating, setting up, planning, executing and evaluating new marketing and sales campaigns/activities as required.
  • Constant evaluation of campaigns in order to improve efficiency and ROI.
  • Assist clients with managing and optimising their casino content.
  • On request, assist the Account Management team in negotiations with new and existing providers, as well as with the management of client accounts.
  • Evaluate casino lobbies across devices, brands and markets to ensure the best possible user experience.
  • On request, actively take part and assist in marketing and sales activities such as events/seminars/conferences or other.
  • Keep up to date with the market and industry knowledge.
  • Need to be knowledgeable and stay up to date with all relevant regulations and ensure that our games offering and relationship with the supplier stays compliant.

Requirements and Competences:

  • Previous working experience in a similar position within the iGaming industry.
  • Genuine interest in casino games, including both slots and live dealer.
  • Good knowledge of marketing & product lifecycle is considered an asset.
  • Professional customer care skills.
  • Fluency in English, both spoken and written. Fluency in other languages is a bonus.
  • Posses good analytical and problem solving skills.
  • Highly organised character who is self-motivated and able to work on own initiative.
  • Working knowledge of Microsoft Excel and other MS Office applications.

To Apply

If this sounds interesting to you, send your CV to jobs@tain.com.

Tain awarded Romanian gaming licence

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August  22, 2016 – Malta (Press Release): Tain, the leading software and solutions provider to the iGaming industry, today announced that it has obtained a Class 2 license from the Romanian National Gambling Office (ONJN).

Tain will now be able to supply its platform to all online gaming operators in Romania’s recently regulated market.

The licence is the first Tain has acquired in Eastern Europe, and comes as part of a wider strategy of targeting expansion in the region’s regulated markets.

Mathias Larsson, Managing Director of Tain, said:

We are delighted to take this first step into one of the regulated markets within the Eastern European region. We have customers that are already operational in Romania, and there are many others that have showed interest in working with us.

As we are already integrated with all premium content providers that hold a licence in Romania, Tain is now the perfect choice for operators wanting to enter the market.

Tain has a well-defined and ambitious strategy that has identified the potential of the Eastern European region, and we hope to soon announce the attainment of further licences. We expect Hungary to be the next market that we enter.

The licence award comes less than a month after it was announced that Tain had been acquired by XIN Gaming, the leading developer of games for the Asian online casino market.

Larsson said:

“We have made a lot of progress in the short period of time since acquiring Tain.

Tain has a long heritage, but we are on the verge of a dynamic and exciting new era for the company. We are, of course, keen to discuss our ambitious plans with any new and existing customers within the iGaming industry.”

 

About Tain

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading gaming platform, payment gateway, casino games, and a comprehensive sports book and odds feed. Tain has also integrated top-tier game providers such as NetEnt, Evolution and Play’nGo.

 

Contact

Mathias Larsson

Managing Director, Tain

Email: mathias@tain.com

Tel: +852 972 36259

Recruiting a Helpdesk Agent

Tain is seeking to expand our Services Team.  Operating from the Malta offices, the Tain Services Team provides 1st and 2nd Line Support, Payments and Risk & Fraud Services, Bonus/Campaign setup and monitoring for a number of Tain clients. We are looking for an energetic person to join us as part of this fast moving company in a fast paced industry.

The responsibilities include but are not limited to

  • Handle customer communication in relation to incidents, service requests, roll-out of new features or other related matters in a timely and professional manner.
  • Pro-actively come up with solutions to customer problems.
  • Perform identity checks, and actively monitor player activity to identify and stop any possible fraudulent activity.
  • Monitor and process payments, and ensure the continuity of payment services provided to the customers.
  • Schedule and perform TAIN platform demonstrations to prospective clients and provide training sessions to newly signed clients as well as for existing clients.
  • Liaise with other departments and 3rd party providers in order to tackle incidents, support requests as well as new product and integration requests.
  • Liaise and assist other departments with day to day tasks, reporting and the set up of new clients.
  • Actively assist the Account Management team with any tasks required.
  • Keep up to date with all Tain products on offer and maintain a high level of knowledge about our in-house software and third party tools alike.
  • Be prepared to take on additional ad-hoc responsibilities as required.

Requirements and Competences:

  • Two years working experience in a similar position in the iGaming industry.
  • Knowledge of anti-money laundering practices.
  • Able to identify online poker fraudulent activity and casino/sportbook bonus abuse.
  • Able to conduct, in person or online, training and demonstrations to prospective new clients.
  • Professional customer care skills.
  • Fluency in English, both spoken and written. Fluency in other languages is a bonus.
  • Highly organised character, pro-active, self-motivated, able to work on own initiative and eager to learn.
  • Working knowledge of Microsoft Excel and other MS Office applications.
  • Excellent data entry accuracy and attention to detail.
  • Be willing to work on-call on a rota basis.

To Apply

If this sounds interesting to you, send your CV to jobs@tain.com.