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Training Co-Ordinator (Live Casino)

We are looking for Training Co-Ordinator to join our LIVE team.

Scope & General Purpose of Job:

  • To train, plan, monitor, develop, implement, and asses training needs for staff individual.
  • Maintain awareness and knowledge of staff training and development.
  • To carry out company’s objectives, policies and mission.

Candidate main tasks will include:

  • Analyze organizational training needs and modify existing training programs or develop innovative new programs to meet the needs of our organization and employees.
  • Develop training materials as needed, including visual aids, multimedia learning tools and training manuals.
  • Liaise with management to understand all necessary aspects and needs of staff in training
  • Utilize a variety of methods such as demonstrations, workshops, meetings and on-the-job training to make continuous training and development an interesting and dynamic process.
  • Train team members in effective methods for dealing with employees and training them in their various responsibilities.
  • Evaluate the performance and teaching methods of the trainers, Provide recommendations for improvement in methods and training approaches.
  • Develop self and maintain knowledge in live gaming field at all times.

Must-have requirements:

  • Excellent communication skills
  • 2 years’ experience in a casino training environment
  • Proven experience with planning and organizing
  • Good command of both written and spoken English
  • Be flexible with the working hours
  • Able to build strong and trusting relationships with all members of the operation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.

Quality Support (Live Casino)

We are looking for Quality Support Officers to join our LIVE quality team.

Candidate main tasks will include:

  • Detects any procedural errors, potential cheating, or suspicious activity that maybe a treat to the company and enforces all policies and procedures.
  • Monitors sensitive areas such as table and cards room continually to ensure adherence to gaming regulations and in-house internal controls.
  • Evaluate studio personnel performance.
  • Report problems or concerns to senior management
  • Discuss inspection results with the product management and recommend necessary corrective actions.
  • Documents incidents results by compiling reports and logs
  • Performs other duties as may be assigned by the management

Must-have requirements:

  • Excellent communication skills
  • Operates surveillance equipment for extended periods of time to ensure accurate video documentation
  • Good knowledge of the gaming industry
  • Good command of both written and spoken English
  • Work in a 24/7 shift rotation
  • Able to build strong and trusting relationships with all members of the operation

Interested? send us your cv on jobs@tain.com

About Company:

Tain is one of the most established content and technical services providers in the online gambling industry, having been founded in 1999. Tain’s strengths are its in-house products, including a market-leading casino gaming platform, live casino, slot games, and a comprehensive sports book and odds feed.